![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 40 40" xmlns="http://www.w3.org/2000/svg"><g d="M 32 0 L 18 0 L 30 0 M 30 0 L 30 12 M 30 0 L 14 16 M 12 2 L 4 2 C 1.791 2 0 3.791 0 6 L 0 26 C 0 28.209 1.791 30 4 30 L 24 30 C 26.209 30 28 28.209 28 26 L 28 18" fill="transparent" height="30px" id="NzJ8jDg9S" transform="translate(5 5.5)" width="32px"><path d="M 18 0 L 4 0 L 16 0 M 16 0 L 16 12 M 16 0 L 0 16" fill="transparent" height="16px" id="njtAO38XM" stroke-dasharray="" stroke-linecap="butt" stroke-linejoin="miter" stroke-miterlimit="10" stroke-width="4" stroke="rgb(0, 0, 0)" transform="translate(14 0)" width="18px"/><path d="M 12 0 L 4 0 C 1.791 0 0 1.791 0 4 L 0 24 C 0 26.209 1.791 28 4 28 L 24 28 C 26.209 28 28 26.209 28 24 L 28 16" fill="transparent" height="28px" id="PYpY9CzIQ" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="miter" stroke-miterlimit="10" stroke-width="4" stroke="rgb(0, 0, 0)" transform="translate(0 2)" width="28px"/></g></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 40 40" xmlns="http://www.w3.org/2000/svg"><path d="M 0 0 L 30 0 M 0 10.714 L 30 10.714 M 0 21.429 L 30 21.429" fill="transparent" height="21.428571701049805px" id="cpu55GxNZ" stroke-dasharray="" stroke-linecap="round" stroke-linejoin="miter" stroke-miterlimit="10" stroke-width="4.28" stroke="rgb(0, 0, 0)" transform="translate(5 9.29)" width="30px"/></svg>)
5 min read
Client
Global employee benefits and digital payments company
My role
Senior Product Designer
Timeline
2022 – 2024
Overview
The problem
The product ecosystem had grown over years of business expansion, legacy platforms and team changes. I had to move across e-commerce journeys, mobile apps, client spaces, partner portals, back-offices, payment flows and design systems, often taking over work started by other designers. The challenge was to modernize key experiences while keeping delivery moving across several teams, deadlines and older technologies.
The solution
I helped redesign and maintain several digital products across an employee benefits and digital payments ecosystem. I worked with designers, product teams, developers and stakeholders to simplify journeys, strengthen UI consistency, document reusable patterns and take over sensitive projects quickly when needed.
Who I worked with
Partners from product framing to delivery
Shaping product direction
Head of Design
Product managers
Product owners
Business stakeholders
Marketing teams
Sales teams
Turning designs into products
Developers
Designers
External partners
Customer support teams
Merchant partners
Junior designers
Approach
01. Map the product landscape
Before redesigning anything, I had to understand how the ecosystem had been built over time. Products came from different teams, older platforms, design systems and business needs. I often had to step into work started by other designers, read the logic behind it, identify what could move and what had to stay, then turn that into a usable direction.
02. Modernize critical journeys
A large part of the work was about improving journeys that directly impacted users, clients, partners and business operations. I worked on browsing, checkout, authentication, client spaces, partner flows and mobile experiences. The goal was to make these journeys easier to understand, more consistent and easier to ship.
03. Connect design systems and teams
The work was not only about screens. I also helped maintain and improve reusable design assets so teams could work with more consistency across products. I cleaned files, organized components, documented patterns and helped other designers understand how to use the system. This made the design work easier to read, easier to reuse and easier to hand off.
Shared product design bridge
04. Deliver under pressure
I often had to move between products, teams and inherited files without much time to ramp up. Some products had been shaped over years, with older technologies, existing habits and decisions made by other designers before me. My role was to understand the logic quickly, take ownership where needed and keep delivery moving without lowering the quality of the work.
Impact